I am RED
Refund Policy
This Refund Policy applies to purchases made on I am RED. All payments are processed by Stripe.
1. Digital products
Our assessments and results are digital products delivered immediately after purchase. Where permitted by law, the right of withdrawal ends once your personalised results have been generated and made available to you.
2. When we issue refunds
We will refund your purchase if a technical fault prevented your results from being generated or delivered, if you were charged more than once for the same purchase, or where a refund is required by applicable consumer law.
3. What is not refundable
We do not offer refunds because results did not match personal expectations, as results are interpretive by nature and intended for self-reflection rather than diagnosis.
4. How to request a refund
If you believe you are entitled to a refund because of a technical failure, duplicate charge, or another reason required by applicable consumer law, contact us at:
Please include the email used for the purchase and the date of payment. Approved refunds will be returned to the original payment method. Processing times may depend on Stripe and your bank.
5. Digital content and right of withdrawal
Our paid Full RED Reads are digital content delivered electronically.
Where applicable law provides a right of withdrawal, that right may end once delivery of the digital content begins, provided that the customer has expressly agreed to immediate delivery and acknowledged that this may result in the loss of the right of withdrawal.
Nothing in this Refund Policy limits any mandatory consumer rights that apply under applicable law.